Using a secure log-in process, the E-Pay system provides member-customers a quick and convenient service. E-Pay is not an automatic deduction from your account. Member-customers must log-in each month to report their monthly meter reading and authorize each debit.

Before being able to use this feature, member-customers must complete and return an enrollment form. When we receive the completed enrollment form and other required information, you will be sent your username and password for logging on to the E-Pay section of our website.

Each email address may be assigned to only one bank account, however, you may choose to have one bank account assigned to multiple CIWA accounts.

After receiving your username and password, please allow 24 hours for the system to be updated with your bank account information before accessing your account.

E-Pay Guidelines

1. Member-customers must have enrolled and received their username and password from CIWA.
2. Account information will be updated Monday through Friday by 12:00 pm on normal business days. On holidays and days when the office closes due to weather, account updating will be delayed.
3. Only one month may be paid in a 48-hour time period from Sunday through Thursday. If payment is made on Friday or Saturday, account information will not be updated until the next normal business day. On holidays and days when the office closes due to weather, account updating will be delayed.

Example: If you owe March 1st and April 1st, you can report your March 1st reading and pay on Sunday evening. That payment would be processed on Monday and you could then go online Tuesday to submit your April 1st bill.

Each month’s water/wastewater usage must be reported as a separate payment. Please remember a bill is due each month, even if no water/wastewater has been used.

4. Programming will not allow using a credit larger than the amount owed. Please report your meter reading by phone or email.
   
5. Programming will calculate the amount owed for one month based on the reading entered and will only allow payment in full.
   
6. For those member-customers who pay for more than one account, once all accounts are enrolled, programming will allow you to calculate bills for multiple accounts and approve a single payment.
   
7. Once payment has been made, you will receive an email confirmation. If you do not receive the email confirmation, please contact our office immediately.